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Can we help you? Yes we can!

By: Matt White

Here on AGI’s Customer Success team, we like to think that it’s possible to write documentation that is so thorough and entertaining that it will be the only resource that you need to use our software. Of course, that will only happen when you can insert a “flying pig” object into your STK scenario, and so we recognize that on occasion, you may need to contact the wonderful folks at AGI technical support. We can now help with that.

If you’re reading the STK documentation on the AGI website, you will see a request for feedback on the right-hand side of most topics that asks, “Was this topic helpful?” We’d love to hear from you if a topic is indeed helpful or, even more importantly, if it is not.

But probably of greater interest to you, dear reader, is that if you reply “no” to the initial question, you will be given the opportunity to email AGI Technical Support with your question right from that spot. The feedback widget will open your default email client and prepare a message for you that includes the URL and name of the help topic that the request is being sent from. All you need to do is ask your question and click “Send”.

Feedback widgets and support email assistance – help us help you get help.

Posted: 7/23/2018 7:00:00 AM


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