Effective Date: April 15, 2014 (Revised 3.4.15)
1. What Personally Identifiable Information May Be Collected?
1.1 To respond to your requests or to enable you to register or to use certain features of this Site or the Software, we may request personally identifiable information from you including, but not limited to, your name, mailing address, email address and/or telephone number. The information AGI collects is used to comply with US Government export regulations, complete transactions; ensure appropriate legal use of licensed AGI software; provide notification to licensees about updates to AGI’s software, data and services; help provide technical and product support to our users; and to send you marketing materials, unless you notify us that you do not want to receive these materials. AGI may pass this data to an AGI international reseller that provides the above services in your country or to an AGI vendor whose software, data and services are used to meet your needs or process transactions. We do not collect any more personally identifiable information than is reasonably necessary to enable your participation in the activities we offer or to comply with US Government requirements.
2. Other Types of Information That May Be Collected
2.1 IP Addresses
An Internet protocol address, or IP address, is automatically assigned to your computer when you access the Internet, and is used by web servers to identify your computer. When you access our Site or the Software, we may log your IP address; however, your identity will remain anonymous to us unless you provide it to AGI for registration purposes. We log the IP addresses for system administration and for auditing the use of our Site or the Software. We may also use IP addresses to collect statistical information for marketing and other purposes.
2.2 Cookies or Tracers
2.3 Web Beacons
Web beacons are small files that we may place on our Site, which count the number of unique users that have visited a specific page on the Site and the number of times a given page has been displayed. This information is collected only in the aggregate and is generally not linked to any personally identifiable information (except as described below).
2.4 STK User experience information
This information includes data indicating the frequency at which portions of the software suite are exercised as well as insights into any failures that may be encountered during normal operations. This data is primarily analyzed in the aggregate for the purpose of identifying trends and is generally not linked to any personally identifiable information.
3. Use of Information
3.1 Use and Sharing of Information
AGI may use and disclose your personally identifiable information only as set forth herein. Anonymous data collected using cookies and web beacons may be analyzed in the aggregate to determine collective user characteristics, to understand user traffic patterns, sales information and user behavior on the Site or the Software. Such information also may be shared in the aggregate with third parties for advertising purposes, to enhance our Site or the Software, to enhance our products and services and to analyze how and where to best use our resources. When you contact AGI, we may keep a record of your communication to help solve any issues. We may use your email address to inform you about our services, such as letting you know about upcoming product upgrades or version releases, unless you notify AGI that you do not want to receive these materials through our opt-out process, which is explained in all correspondence from AGI.
3.2 Monitoring and Compliance
Although AGI is under no obligation to monitor the Site or the Software, we may monitor, store, review and disclose to third parties any information, including your personally identifiable information, obtained on or through the Site or the Software as may be needed or requested to satisfy any applicable governmental law, regulation, investigation or proceeding. Additionally, we may use IP addresses to assist in identifying a particular user if we believe it is needed to enforce compliance with these terms or to protect our company, employees, Site, the Software, or customers.
4. Security of Personally Identifiable Information
4.1 AGI utilizes several methods to protect you from unauthorized access, alteration, disclosure or destruction of information we hold. In particular:
- We encrypt many of our services using SSL.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to AGI employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual or terminated if they fail to meet these obligations.
- We actively monitor network traffic.
5. Updates to Your Information
8. Contact Information
Analytical Graphics, Inc.
220 Valley Creek Blvd.
Exton, PA 19341